What are your office hours?
Monday through Friday 8:00 a.m. through 5:00 p.m. You may also email us at customercare@ucom.com any time of day. We will respond the next business day.

Where are you located?
Our headquarters and retail location is 100 Larrabee Road Westbrook, Maine. We also have sales representatives throughout New England.

If I am out of my coverage area will my pages come to my pager when I am back in it?
No, you need to be in the covered area to receive. Click HERE for a map of our coverage area.

What is the difference between Numeric and Alphanumeric paging?
With numeric paging your pager can receive numbers only, usually done through a telephone. Alphanumeric pagers can receive text messages and also receive numeric messages.

I need to ship my pager back to UCOM Paging. What address should I use?
100 Larrabee Rd, STE 150, Westbrook, ME 04092 Attn: Customer Care Dept.

I have an on-site paging system. Can I purchase pagers for it from UCOM Paging?
Yes, we can order several pager models on multiple frequencies. Contact us at 800-564-1199 (Maine only) or 877-265-8266 (outside of Maine) for pricing and availability.

I need to have my paging messages forwarded to my e-mail while I am on vacation. Is this possible?
Yes, we have a service called Page Redirect that is available for this. Contact Customer Care Department for more details.

Does UCOM Paging offer pagers that UL Rated?
Yes, we have alphanumeric and numeric models available for customers who need to have UL Rated equipment.

Our hospital needs to be able to replace pagers in the middle of the night. Is this possible?
Yes, we have a Hospital Module available for hospitals to be able to do their own programming after hours via the internet.

Is it possible to send a message to a large group of people at one time?
Yes, we have the ability to hard code a group number into customer's pagers so that you can send a message to one number and the message will be sent to a group of pagers simultaneously. We can do up to 16 different groups in an unlimited amount of members. Contact our Customer Care Department to find out how to have this service set up.

Can someone page my pager through e-mail?
Yes, using your pager number, including the area code. For example the format is 207XXXXXXX@pager.ucom.com.

How do I send a text message to my alphanumeric pager?
Through our website at www.ucom.com, paging software, keypad entry devices, and through our paging dispatch service. Please call our Customer Care Department or email at customercare@ucom.com for details.

How long should the battery in my pager last?
On average a battery should last about 3 weeks. It could be longer/shorter depending on the number of pages that you receive. If you use the vibe alert only that will shorten the battery life slightly. We recommend that you use on alkaline batteries without any test strips.

How do I get a replacement for a Lost/Stolen or Broken pager?
Please contact our Customer Care Department during regular business hours and we will gladly assist you.

How do I change my greeting?
For instructions on a custom greeting click HERE . For instructions on voicemail click HERE.

What types of payment do you take?
We take MasterCard, Visa, American Express, and checks. If you would like, we can set up an automatic payment with your credit card, just contact our Customer Care Department for more information.

My pager isn't working what do I do?
First, make sure that your pager is turned on.
The pager can only listen for pages while it's turned on, so it's better to leave it on all the time. Pagers are designed to use their power very efficiently, so the batteries tend to last very long (we recommend alkaline batteries).

Second, send yourself a page to see if you receive it. Your caller may simply have made a mistake in dialing. If the test page did not transmit, check the battery to make sure it's strong and inserted properly. Most pagers will have an indicator that tells when the battery is weak.

Have you been traveling outside our coverage area? If you are outside of the coverage area you will not receive pages. Click HERE for our coverage map or contact our Customer Care Department for more information.

Take a look around you to see if you're in an area that's unlikely to receive the transmission. Your pager works like a radio and accepts radio waves. These waves will be unable to reach you if you are in a "hole" (such as the basement of a building) or surrounded by metal (such as an elevator). Think of what happens to your radio when you go through a tunnel, paging works the same way.